Frequently Asked Questions
Ordering & Shipping
How do I place an order?
You can place an order directly through our website. Use our vehicle selector to find parts for your specific car, or search by part number. Add the items to your cart and proceed to checkout. You can also visit our warehouse in Woodbridge for in-person purchases.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), and debit cards.
How quickly can I get my parts?
We offer fast fulfillment, with most orders shipped within 48 hours for in-stock products. For local customers in the GTA, we also offer in-store pickup at our Woodbridge warehouse.
How much does shipping cost?
We offer flat-rate shipping starting at $4.99. The final shipping cost will be calculated at checkout based on the size and weight of your order.
Do you offer local pickup for online orders?
Yes, we do! You can place your order online and select "Local Pickup" at checkout. Your order will be ready for pickup at our Woodbridge warehouse located at 172 Trowers Road, Unit 29, Woodbridge, ON.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number if shipped through UPS and a link to the carrier's website.
Parts & Products
What types of European car parts do you sell?
We specialize in OEM-quality parts for a wide range of European vehicles, including BMW, Mercedes-Benz, Audi, VW, Mini, Smart, and Sprinter. We carry everything from brake components and suspension parts to filters, fluids, and service kits.
Are your auto parts covered by a warranty?
Yes, all our parts come with a 2-year warranty. We require proof of professional installation to honour our warranty. Our team can provide you with specific warranty details for any product. Some conditions apply.
Can you help me find the right part for my car?
Absolutely. Our team includes knowledgeable automotive specialists and experienced parts advisors who can help you find the exact part you need for your vehicle. Give us a call at (416) 579-6023.
Do you price match with other Canadian auto parts stores?
Yes, we have a price match guarantee. We are committed to offering the best prices in Canada. If you find a lower price on an identical item from a Canadian competitor, we will match it.
Do you sell performance parts?
No. Not at this time, but we are continuously updating our catalogue.
About EuroDNA
What are your hours of operation?
We are open Monday to Friday from 8:30 AM to 5:30 PM, and on Saturday from 8:30 AM to 2:30 PM. We are closed on Sundays. Check our Google Profile for Holiday hours.
Why should I choose EuroDNA over other auto parts stores?
With over 15 years of experience, a team of knowledgeable and licensed technicians, a focus on OEM-quality parts, and a price match guarantee, we provide a level of expertise and value that you won't find anywhere else in Canada.
Where are you located?
Our warehouse is located at 172 Trowers Road, Unit 29, Woodbridge, ON L4L 8A7.
